Privacy policy

1. Information we collect

We may collect and process personal data about you, including:

• Contact & identity information: Name, email address, telephone number, job title or company name when you send an enquiry.
• Project & technical data: Property location, project site address, and photos, measurements or specification preferences you provide.
• Transaction data: Payment, invoice, VAT and service information needed for accounting.
• Technical & usage data: Details such as browser type, operating system, pages visited or cookie preferences, where applicable.

2. How we use your information

We use personal data to:

• Provide services: Prepare itemised quotations, arrange site surveys and fulfil agreed flooring work.
• Communicate: Respond to project enquiries, updates, sample requests and aftercare questions.
• Manage business records: Process payments, issue invoices and keep accounting records.
• Improve our service: Understand website use and improve customer service where permitted.

3. Legal basis for processing

Depending on the purpose, we may rely on contractual necessity, legal obligation, legitimate interests or your consent, where consent is required.

4. How we share personal data

We do not sell, rent or trade your personal information. We may share relevant data only with:

• Project partners: Trusted subcontractors directly involved in an agreed project, where appropriate.
• Service providers: IT hosting, accounting or website service providers operating under appropriate confidentiality arrangements.
• Legal or regulatory authorities: HMRC, insurers or other authorities where legally required.

5. Data storage and security

We use appropriate organisational and technical measures intended to protect personal data against unauthorised access, loss or alteration. Access is limited to those who need the information for business purposes.

6. Data retention

We keep personal information only for as long as needed for the purpose it was collected, including contractual, accounting, legal and warranty requirements. Some invoice and transaction records may need to be kept for at least six years to meet UK tax requirements.

7. Your data protection rights

Subject to applicable law, you may have the right to request access, rectification, erasure, restriction or portability of your personal data, or to object to certain processing. To exercise a right, contact us using the details below.

8. Cookies

Our website may use cookies or similar technologies. You can manage cookie settings through your browser. Some site functions may be affected if cookies are disabled.

9. Contact information

For questions about this privacy policy or to exercise a data protection right, contact us: