Legal & compliance
Terms of service & privacy policy
Last updated: August 2026
This document sets out service terms and data privacy information for North West Resin Flooring Specialists Ltd. By requesting a quote, booking a site survey or engaging our services, you agree to the applicable terms. Our full privacy policy is also available.
1. Terms & conditions of business
1.1 Quotations & scope of work
Itemised quotations are valid for 30 days from the issue date. Quotes are based on the site survey, floor area and specified subfloor condition. If unforeseen defects such as significant moisture ingress, structural cracking or unbonded screeds are discovered during preparation, any remedial work and additional costs will be discussed for approval before proceeding.
1.2 Payment terms & deposits
A deposit may be required to secure project dates and order specialist materials. The remaining balance is payable on project completion following the agreed handover inspection. Payment terms will be confirmed in your written quotation or invoice. Any late payment terms will be set out in the invoice.
1.3 Site access & client preparation
The work area should be clear of furniture, vehicles and debris before our team arrives. Site power and water needs will be confirmed for the project. Delays caused by an uncleared work area or unavailable agreed access may affect the programme and will be discussed.
1.4 Bespoke finishes & curing times
Metallic resin and microcement are hand-finished systems. Natural variation in pattern, movement and tone is part of a bespoke finish. Curing and return-to-use times depend on the specified system and site conditions; follow the guidance provided for your installation.
1.5 Guarantees & liability
Any workmanship guarantee and its terms will be set out in the project documentation. It does not cover damage or movement outside the agreed system’s scope, including structural movement or mechanical damage after handover. Please follow the relevant aftercare guidance.
2. Privacy policy
We may collect contact details, project information such as site address, measurements or photos, and information needed for quotations, contracts and invoices. We use this information to respond to enquiries, prepare quotes, arrange surveys, deliver services and meet legal or accounting obligations. We do not sell personal information. Data may be shared with service providers needed to operate our business or deliver an agreed project, and with authorities where legally required. You may request access to or correction of personal data, and request deletion where applicable. For details, see our full privacy policy or email info@nwresinflooring.co.uk.
Company Reg No: 17374922
VAT Reg No: GB 528 0099 89
Insurance coverage: £5M Public Liability / £10M Employers’ Liability
Email: info@nwresinflooring.co.uk